Response from WE Energies on the Automated Electric Meters

Thank you so much for taking the time to talk with me on Monday regarding your electric meter.  As a result of the valuable information that you provided, we discovered the source of our error and have already implemented steps to improve our process.  I sincerely apologize for any inconvenience this situation may have caused.  We will definitely use your input to become better, and continue to provide our customers with the best possible service.

I reviewed the status of the meter removed from your home.  It was completely non-functioning when it was removed, so no readings were available.  Our system continued to estimate your bills for the months from March, 2010, until it was replaced last Friday, August 27th.  Those estimates, as we both noted, were right in line with your past summer usage.  No rebills are necessary.  A review of your usage since the new meter was installed also shows usage in line with the warm weather we are experiencing this summer.

You also suggested making the words ESTIMATE or ESTIMATED BILL more visible to our customers who utilize our on-line bill process.  This is an excellent idea, and I have forwarded that information to our Director to investigate.

Again, thank you so very much for your suggestions.  We truly value the "voice of the customer" and work very hard to provide the best possible service with every transaction.  Permission to publish this communication is granted.  Please feel free to contact me at any time that you have a question or concern.   

Sincerely,

Deb Postl
Manager, Meter to Bill Process
We Energies

We safely provide an accurate,  cost effective meter-to-bill experience with every transaction.

I would suggest that if you are having a problem with your bills saying 'estimated reading', that you contact WE Energies and have a service person come out and check the meter.  I know that over the past couple of days, they have been in our area looking at a lot of them. 

Have a great week!